Shipping
Production/Printing
Proof: If you request a proof prior to production, your designer will send the proof via email one business day after you order. Please check your email for an email from your designer. We will be waiting for your reply before producing the order.
Standard Production: Most items ship 3-4 business days after your order (or approve your proof). Many items will ship faster, so don't be surprised if your coffee mug ships the day after you approve your proof! Exceptions to this production time are below.
- Melamine plates and platters ship via USPS approximately 7-10 business days after proof approval
- Inchbug products ship via USPS approximately 7 business days after ordering
- Tote bags typically ship in 3-4 business days. However, during peak order times (end of school year and Christmas), tote bags can take up to 10 business days to produce.
Rush Production: For printed paper goods (invitations, notecards, tags and stickers), we offer a RUSH option that reduces printing time to 1-2 business days and includes overnight delivery via UPS. The Rush fee averages $25, but can vary based on the quantity ordered. Please contact us at orders@swankypress.com if you need this Rush service
Shipping
Domestic Shipping Rates: Shipping rates within the United States are as follows:
- up to $19.99 order value, shipping is $5.00
- over $20.00 order value, shipping is $8.95
International Shipping Rates: All non-US orders ship based upon order weight and size. We are happy to ship internationally, but need to calculate an exact shipping rate based on your order and shipping destination. If you are interested in international delivery, please contact us at orders@swankypress.com with the items needed and your delivery address. We will let you know the various shipping options when we have this information.
Please note that the customer is responsible for all duty and customs fees at the final destination.
Shipping Courier: Printed party items (invitations, notecards, tags and stickers) typically ship via FedEx Ground. Exception: If you order with our RUSH upgrade, shipping of these items will be via UPS overnight. Most other items ship via USPS.
Shipping Transit Times: Shipping transit time typically takes one to five business days based on your location. Please check your tracking number for a more accurate delivery date.
Tracking: A tracking number is always provided at shipment, and can accessed at any time by logging into your account.
Returns
We pride ourselves on our customer service. We offer a 100% satisfaction guarantee on our products. This guarantee inclues print and product quality, and well as text accuracy. If there is a typo or printing defect, please contact customer service and we will correct the situation. We'll do everything possible to make it right.
Swanky Press has only two exclusions to our Satisfaction Guarantee:
- We do not accept returns or refunds if your printed product matches your approved proof. Please review your proof closely prior to approval.
- We do not provide refunds if you do not give us the correct shipping address. However, if the product is returned to us by the shipper, we are more than happy to forward it to you when it arrives. Please note that items "returned to sender" by USPS often take several weeks to arrive back at our shop.
You may reach customer service via email at help@swankypress.com OR by calling 888.9SWANKY (toll free). Our phone lines are open Monday-Friday, 9 am to 5 pm central time.