FAQs

Yes, absolutely! Our designers have carefully selected the color and font combinations that work together, but if you have a need for a custom color or font, please let us know. The order form has a section and you can leave a message there for your designer with any special requests.

We don't charge extra for color or font changes.

Please feel free to browse our popular fonts and color swatches.

We love custom requests, but are limited as to how many we can take based on our current order volume. If you want a custom product, please email us at orders@pipsy.com letting us know what you want and the time frame.

We do not do any custom designs incorporating licensed characters (snoopy, star wars, hello kitty, etc.) due to US trademark and copyright laws.

We obsess over paper, and have spent a vast amount of time hunting down the perfect paper for our products. We sorted through hundreds of cardstocks to find choices that are heavy, thick, and still have a perfect print quality for both patterns and photos.

SIGNATURE CARDSTOCK
Nearly all Swanky Press paper goods are printed on our Signature Cardstock. We love it SO much, we never want to use anything thinner or of lesser quality. Our Signature Cardstock consists of ultra-heavy, bright white 110-lb stock with an uncoated, matte finish. This hefty
paper is made of 15% post consumer waste. Unless stated otherwise, our signature cardstock is used for all stationery, invitations, announcements and holiday cards.

SPECIALTIY CARDSTOCK
Upon special request, we can customize orders with other cardstock, such as gloss, pearl, cotton, or double thick. Please leave a note to your designer on the order form if you want a specialty cardstock. There will be an extra charge for specialty cardstock based on the quantity you order. Your designer will be able to quote you the exact cost based on your request.

STICKERS & LABELS
Our stickers are printed on classic, ultra bright white sticker stock. Our waterproof labels are printed on a weather-resistAnt vinyl using special printing processes.

We have a wide variety of colors that have been tested for print vibrancy on our papers, mugs, and cases. You may view our color swatches here.

Proofs are an important part of what we do at Pipsy. Sometimes, it's hard to know what
you really want until you see a sample. We always send proofs for invitations and iPhone cases - because the review process and color choices are more sensitive. We are always happy to tweak proofs until they are perfect for you.

We typically do not send proofs for bag tags, plates, onesies, tote bags, or stickers. However, there is a “special request” field on the order form and you can always request one (there is no extra charge).

A proof is a digital image (a .jpg file) that shows the print preview. We send proofs via email approximately one to two business days after you order, and we are happy to make changes if you need them. If you request a proof, please be on the lookout for it so your order doesn’t get delayed. It will come via email address orders@pipsy.com. If you don’t see your proof, please check your junk mail.

Yes! If your product includes a preview proof, please just reply back to the email letting us know if it is approved for production, or if you need any changes.

The sooner we hear back from you, the sooner we start making your product. If we do not hear anything from you after a few days, we will eventually move the item to production without so as to not delay your order.

At Pipsy, we understand that you don't always know how something is going to look until you see a preview. For that reason, we are happy to make changes if needed. If you need a few rounds of changes...don't worry. We understand and are happy to help!

Your proof is sent to the email address you have registered with your account. If you don't see your proof 1 business day after you order, please check your spam or junk folder. Since proofs are sent as JPG attachments to email, they can get mistakenly get marked as spam by your email server. If you don't see the proof email, please send an email to orders@pipsy.com and we will reply with your proof attached.

In rare circumstances, if we don't hear back from you AND we can tell your item is time sensitive, we will product your product if we haven't heard back in a reasonable time frame. An example would be an invitation order where your party date is rapidly approaching and it's been several days since the proof was sent.

Proofs are typically sent 1 business day after you purchase. Business days are Monday through Friday, excluding national holidays.

Every item is a little different, and we state the production time on each item’s order page. Almost every product we sell is personalized, and they take a few days to make.

Blankets: 3-5 business days
Crib Sheets: 3-6 business days
Onesies: 1-2 business days
Tote Bags: 1-3 business days
Bag Tags: 1-2 business days
Mugs: 1-3 business days
Plates: 3-4 business days
Invitations: 2-3 business days AFTER proof approval
iPhone cases: 2-4 business days AFTER proof approval

Most items are shipped via USPS. USPS Ground Advantage (what we used to call First Class) typically takes 3-5 business days (Hawaii and Alaska take longer). USPS Priority Mail typically takes 2-3 business days.

Most items are shipped via USPS. USPS Ground Advantage (what we used to call First Class) typically takes 3-5 business days (Hawaii and Alaska take longer). USPS Priority Mail typically takes 2-3 business days.

Shipping times are not a guarantee. USPS doesn’t guarantee delivery dates, so we can’t guarantee them either.

However, if something is very time sensitive, please email orders@pipsy.com and let us know. You can also leave a note on the order form. We can choose different shipping methods (such as UPS or FedEx) if needed.

We use an editing program called Templett. It’s super easy. Once you order, templett will send you an email within 5 minutes with an access link.

If you don’t see email, check your junk or spam folder. If you still don’t see it, email us at orders@pipsy.com and we can manually give you access

Using Templett is SUPER easy. You just click on the item you want to change, and it will allow you to edit it.

You can move around the text blocks and design elements if you want. You can even change colors. Full Instructions Here

Learn all about downloading, file types, and bleeds Here.

Yes! There is a try-before-you buy link for every DIY item we sell. Click on that and play around with it. You’ll find it very intuitive. If you want further help, follow the Editing Guide

If you don’t have a printer, there are local places you can print your own files, such as Staples, OfficeMax, FedEx Office, or Walgreens. For the best results, make sure you request the heaviest cardstock they have.

Note that local printers do a nice job, but it’s not the same quality as an invitation company (like Pipsy!). We use cardstock that is heavier than available at local print shops, and specialize in invitations.

If it’s a very special event, you may be better off ordering the printed version of the item from us. You don’t have to do the DIY - we will set everything up professionally, email you a proof, and then have boxed invitations and envelopes arrive to you a few days later

Yes, there are download options for JPGs, PNGs, and PDFs.

Blankets come in multiple sizes and fabrics. Please see each listing for specifics. Blankets are printed with child-safe inks and should not fade in the wash.

Care: Machine wash cold and tumble dry on low. We do not recommend fabric softener or bleach

Tote Bags
Tote bag dimensions are shown on the listing. While the bags work for adults, we chose the weight and size specifically so that children could use them for books, toys, or preschool and kindergarten

The bags are 100% cotton canvas. We recommend spot-cleaning only for the bags, as they wrinkle when machine washed. If you do wash it, they can be ironed on high heat with no problem.

Onesies
We sell genuine Gerber Onesies®. They tend to run a smidge on the small size, so when in doubt, size up,

Care:
Wash Inside Out
Machine Wash Cold/Gentle Cycle

Wash With Mild Detergent
Use Only Non-Chlorine Bleach When Needed
Do Not Wring
Tumble Dry, Low
Cool Iron If Necessary
Do Not Dry Clean

Our handmade bag tags are printed on both sides. The text can be the same on both sides, or different (say a name on the front and a phone number on the back). They are laminated with extra heavy 10 mil laminate, so they can hold up for years of use.

Mugs come in 11 oz (standard) or 15 oz (jumbo) sizes. Both are great depending on how large you want

Care: Dishwasher and microwave safe.

Our plates are 100% made in the USA. The are a polymer plastic and will last for years. They are FDA food-contact compliant and Consumer Product Safety Commission (CPSC) Certified. They do NOT contain Melamine, BPAs, Formaldehyde or other harmful chemicals.

Care: Microwave, Freezer, Oven and Dishwasher Safe

We sell two types of cases: Snap and Tough. Snap cases are a single piece of plastic that snaps onto your iPhone. Tough cases have an extra layer of protection inside (great if you drop your phone a lot!)

We sell about 50/50 of each type, so they are both good choices.

You have access to all ports and buttons. The cases support wireless charging, but are not mag-safe.